
As many of our regular readers will know last year we invested in 2 pellet burners from
Cumberland Stove Works ,
First I would like to point out how our investment worked out
Cost of Purchase and install of two pellet burners about
Pellet Burners cost with install $7,000
Pellets for the season 4 ton $1,000
Give or take
Savings on energy bill for last year plus the house was much much warmer in every room about $5,000 ( this is an old converted barn with poor insulation and quite a few sq feet )
Which means we will not only recover our investment in two years we have a much much warmer house
( As an aside I believe this year you can claim a decent tax savings as well was not in place when we bought ours last year )On to the title of the post
Customer ServiceWe went to turn them both on this week and one kept on giving us Loss Of Vacuum error
Tried all the bits the manual said and still no better , So rang Cumberland ,
Few Great things about the call
1. Was answered by English speaking person
2. No body available right then but said they would ring back and they did 10 minutes
3. They did not spend hours working out did we have extended warranty etc. etc. just set about solving our problem
4. The techy talked me through each stage of checking out the problem and finally identified that the exhaust motor was not running properly ( Issue was damp and condensation had caused blades to stick ) bit of WD 40 and away we went , Pellet burner running like a dream.
Currently have both burners running on low so no furnace on at all yet , the two burners use about 3/4 of a bag a day ( $3.00 per day )
Just thought I would like to say glad good customer service does exist for some companies
Steve